Terms and Conditions of Sale

General provisions

These General Terms and Conditions of Sale govern purchases made on the website https://myohjewelry.com.

The website is operated by:

MYOH – sole proprietorship of G.F.P.
Via Milazzo, 12
24124 Bergamo (BG) – Italy
VAT No.: IT04484500162
Email: hello@myohjewelry.com
PEC: myoh.jewelry@pec.it
Tel: +39 345 46 40 443

For the purposes of these terms, MYOH – sole proprietorship of G.F.P. will be referred to as “MyOh”. The person making a purchase on the website will be referred to as the “Customer”.

These terms govern online purchases made on https://myohjewelry.com, in accordance with the Italian Consumer Code, Legislative Decree 206/2005, Legislative Decree 21/2014 and the applicable legislation on electronic commerce.

MyOh reserves the right to amend these General Terms and Conditions of Sale at any time. Any amendments will take effect from the date they are published on the website and will not apply to orders already confirmed before such publication.

Article 1 – Subject matter of the contract

Through https://myohjewelry.com, MyOh sells jewellery and other products described on the individual product pages.

The sales contract is concluded exclusively online, through the Customer’s access to the website, selection of products, entry of the required information and confirmation of the order according to the procedure provided on the website.

Before confirming the order, the Customer is invited to carefully read these General Terms and Conditions of Sale, the pre-contractual information, the Refund Policy, the Shipping Policy and the other policies available on the website.

By confirming the order, the Customer declares that they have reviewed and accept these General Terms and Conditions of Sale.

Article 2 – Pre-contractual information

Before the contract is concluded, the Customer may review the main characteristics of the products on the relevant product pages.

Before confirming an order that entails an obligation to pay, the Customer is informed about:

• the main characteristics of the products;
• the total price of the products, including VAT where applicable;
• any shipping charges and other applicable costs;
• the available payment methods;
• delivery times and methods;
• the conditions, time limits and procedures for exercising the right of withdrawal;
• the conditions applicable to the MyOh commercial return;
• the direct cost of returning products, where borne by the Customer;
• the existence of the statutory legal guarantee of conformity;
• the conditions of after-sales assistance.

Information relating to MyOh, including its address, contact details, VAT number and email address, is provided in these terms and in the other policies available on the website.

Article 3 – Conclusion of the contract

The sales contract is considered concluded when the Customer receives the order confirmation email from MyOh.

The confirmation email includes, among other information:

• the Customer’s details;
• the order number;
• the products purchased;
• the price of the products;
• any shipping charges;
• the delivery address;
• the order summary;
• a link or reference to the applicable terms and policies.

The Customer undertakes to check the accuracy of the information entered in the order and to promptly report any errors or required corrections.

Article 4 – Products and images

MyOh undertakes to describe and represent its products as accurately as possible.

The images on the website are for illustrative purposes. Slight differences may occur between images displayed online and the actual product, for example due to lighting, screen settings, handcrafted production or the natural characteristics of the materials.

Minor variations do not constitute a product defect where they fall within the normal handcrafted, material or production characteristics of the jewellery.

Article 5 – Product availability

The product availability shown on the website refers to availability at the time of the order and should be considered indicative.

If a product becomes partially or totally unavailable after order confirmation, MyOh will promptly inform the Customer by email.

If a product is unavailable, the Customer may choose, where possible, to:

• wait for the product to be restocked;
• replace it with another available product;
• cancel the order or the part of the order relating to the unavailable product.

In the event of cancellation, MyOh will refund any amounts already paid for the unavailable product in accordance with the time limits provided by applicable law.

Article 6 – Prices

All sale prices shown on the website are expressed in Euro and include VAT where applicable.

Shipping charges, where applicable, are not included in the product price but are shown and calculated during checkout before the order is confirmed.

MyOh may change product prices at any time. Products will be invoiced or charged on the basis of the prices shown on the website at the time the order is confirmed.

In the event of an obvious pricing error caused by a technical, IT, manual or other issue, MyOh reserves the right to cancel the order and refund any amount already paid by the Customer.

Article 7 – Payments

Purchases on the website may be paid for using the payment methods available at checkout, including, by way of example:

• credit and debit cards;
• Shopify Payments;
• Shop Pay;
• Apple Pay;
• Google Pay;
• PayPal;
• Amazon Pay;
• other payment methods that may be available on the website.

Payment data is handled directly by the payment service providers through secure systems. MyOh does not collect or store full payment card details or the credentials of the payment systems used by the Customer.

Charges are made according to the procedures applicable to the payment method selected.

Article 8 – Shipping and delivery

Orders are shipped by courier, using the most suitable option among the available services, including DHL, BRT, UPS, Poste or other couriers.

Average delivery times may vary depending on the destination and the shipping method selected:

• express delivery: approximately 1–3 business days;
• free standard delivery: approximately 2–6 business days.

Delivery times are indicative and may be subject to delays for reasons beyond MyOh’s control, including remote locations, adverse weather conditions, periods of high logistics traffic, holidays, strikes, transport disruptions or extraordinary events.

Shipping costs and free-shipping thresholds are stated in the “Shipping Policy” and summarised at checkout before the order is confirmed.

In general, unless otherwise indicated at checkout:

• standard shipping in Italy is free;
• for the European Union, standard shipping is free above the threshold stated on the website;
• for other destinations, standard shipping is free above the threshold stated on the website;
• any paid express-shipping options are shown at checkout.

The Customer is responsible for the accuracy of the delivery address and telephone number provided when placing the order. It is important to provide a complete address and a valid telephone number so that the courier can complete delivery correctly.

For shipments to countries outside the EU, any customs duties, import taxes, local charges or costs imposed by the authorities in the destination country are borne by the recipient.

For further details, please refer to the Shipping Policy available on the website.

Article 9 – Order cancellation

The Customer may request cancellation of the order at any time before the order has been fulfilled, that is, before shipment.

Once the order has been fulfilled or shipped, it can no longer be cancelled. In this case, the Customer may exercise the right of withdrawal or request a return within the time limits and under the conditions stated in the Refund Policy.

To request cancellation, the Customer may contact MyOh at hello@myohjewelry.com, stating the order number.

Article 10 – Right of withdrawal

For online or distance purchases made by consumers in the European Union, the Customer has the right to withdraw from the contract within 14 days from delivery of the product, without penalty and without having to provide a reason.

The right of withdrawal is the statutory “cooling-off” right and allows the Customer to cancel the purchase and return the product within the time limits established by applicable law.

To exercise the right of withdrawal, the Customer must send MyOh an explicit statement of their decision to withdraw from the contract before the 14-day period expires.

The communication may be sent:

• through the return form available on the website;
• by email to hello@myohjewelry.com;
• by certified email (PEC) to myoh.jewelry@pec.it;
• through another explicit written statement.

The Customer must return the product without undue delay and in any event within 14 days from the date on which the Customer informed MyOh of the decision to withdraw.

The product must be returned intact, unworn, unused, in its original packaging and complete with any accessories, documentation, tags and proof of purchase.

The direct cost of returning the product is borne by the Customer, unless otherwise indicated by MyOh or in the case of a defective, damaged or incorrect product for reasons attributable to MyOh.

MyOh may withhold the refund until the returned product has been received or until the Customer provides proof that it has been shipped, whichever occurs first.

The refund will be made using the same payment method used by the Customer for the purchase, unless otherwise agreed.

The Customer is responsible for any reduction in the value of the product resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

For complete information, conditions and procedure, please refer to the Refund Policy available on the website.

Article 11 – MyOh commercial return

In addition to the statutory right of withdrawal, MyOh offers customers the option to request a commercial return within 30 days from delivery of the product.

The MyOh commercial return is an additional service offered by the brand and applies to eligible products that meet the conditions stated in the Refund Policy.

To be eligible for return, the product must:

• be intact and in the same condition in which it was received;
• not have been worn, used or damaged;
• show no signs of wear, scratches, alterations or tampering;
• be returned in its original packaging;
• be accompanied by the order number, receipt or proof of purchase;
• include any accessories, materials or packaging received with the product.

The costs and risks of return shipping are borne by the Customer, unless otherwise indicated by MyOh or in the case of a defective, damaged or incorrect product for reasons attributable to MyOh.

Article 12 – Non-returnable items

The following items cannot be returned, except in the case of a lack of conformity or other mandatory rights provided by law:

• personalised or made-to-measure items;
• products modified at the Customer’s request;
• gift cards or gift vouchers;
• products damaged for reasons not attributable to MyOh;
• items purchased as part of a final promotion, outlet sale or special sale, where this was clearly indicated at the time of purchase.

The exclusions above do not in any way limit the rights recognised to the Customer under applicable law, including the statutory legal guarantee of conformity.

Article 13 – Defective, damaged or incorrect products

If the Customer receives a defective product, a product damaged during transport or a product different from the one ordered, the Customer must contact MyOh as soon as possible at hello@myohjewelry.com, providing:

• order number;
• description of the problem;
• photo of the product;
• photo of the packaging, where useful.

MyOh will assess the report and propose the most appropriate solution, which may include repair, replacement, refund or another solution agreed with the Customer, in accordance with applicable law.

Article 14 – Statutory legal guarantee of conformity

All products sold on the website are covered by the statutory legal guarantee of conformity provided by the Italian Consumer Code.

In the case of a defective or non-conforming product, the consumer Customer has the right to have the goods brought into conformity, free of charge, by repair or replacement, or to the other remedies provided by applicable law.

The statutory legal guarantee does not cover defects or damage caused by improper use, impacts, falls, exposure to chemicals, perfumes, cosmetics, chlorine, salt water, aggressive detergents, failure to care for the product or normal wear.

For the correct care and storage of jewellery, please refer to the care instructions available on the website.

Article 15 – Invoicing and tax documents

For every order placed on the website, MyOh sends the Customer an order summary.

An invoice, if requested and where available under the applicable tax legislation, must be requested when placing the order by correctly entering the required information.

Once an invoice has been issued, the information shown on it cannot be changed.

Article 16 – Use of the website and intellectual property

The Customer may access the website to view products, make purchases and use the available services.

The website or its content may not be used for unauthorised commercial purposes.

All content on the website, including text, images, photographs, videos, graphics, logos, trademarks, designs, layouts and creative materials, is owned by MyOh or the respective rights holders and is protected by intellectual and industrial property law.

Reproduction, distribution, modification, publication or use of the website content without prior written authorisation is prohibited.

Article 17 – Liability

MyOh is not liable for delays, service disruptions or inability to fulfil an order due to force majeure, unforeseen circumstances or events not reasonably within its control, including, by way of example, strikes, transport disruptions, weather events, technical problems, internet network malfunctions or delays attributable to couriers.

MyOh is not liable for errors in the information provided by the Customer, including the delivery address, telephone contact details, billing information or other information required to fulfil the order correctly.

Article 18 – Privacy and cookies

The Customer’s personal data is processed as described in the Privacy Policy available on the website.

The website uses cookies and similar technologies as described in the Cookie Policy available on the website.

The Customer is invited to consult these policies to understand how personal data is processed and how cookies are used.

Article 19 – Complaints and customer service

For requests, reports, complaints or after-sales assistance, the Customer may contact MyOh at hello@myohjewelry.com.

MyOh undertakes to respond to requests as quickly as possible, generally within 24 hours on business days, Monday to Friday.

Article 20 – Dispute resolution

MyOh invites the Customer to contact customer service in order to seek an amicable solution to any issue relating to a purchase.

Consumer Customers may also use the protection and alternative dispute resolution mechanisms provided by applicable law.

The European ODR platform for online dispute resolution was closed by the European Commission as of 20 July 2025. Consumers can consult updated information on alternative dispute resolution bodies through the official channels of the European Union and the competent authorities.

Article 21 – Applicable law and jurisdiction

These General Terms and Conditions of Sale are governed by Italian law.

For disputes involving consumer Customers, jurisdiction lies with the court of the consumer’s place of residence or domicile, where provided by applicable law.

For disputes involving Customers who do not qualify as consumers, the Court of Bergamo will have exclusive jurisdiction, unless otherwise provided by mandatory law.

Article 22 – Validity of the terms

These General Terms and Conditions of Sale consist of all the clauses that make them up.

If one or more provisions are found to be invalid, ineffective or unenforceable, the remaining provisions will continue to have full force and effect.

Updated version

Updated on 26/06/2026.