Refund Policy

Refunds and Right of Withdrawal

Pursuant to and for the purposes of the Consumer Code, as amended by Legislative Decree no.21 / 2014, the Customer is given the right to exercise the right of withdrawal, without any penalty and without specifying the reason, within 14 days of calendar from the date of delivery of the purchased good. To make use of this right, the Customer must send an email within the indicated terms PEC at the address  myoh.design@ pec.it or a letter by registered letter with return receipt, in which your data are indicated, namely Name, Surname, Address, Order number, telephone, description of the product (s), any IBAN code and holder of the current account where it is requested to make the transfer for the refund.
As soon as this communication is sent, the CUSTOMER must send the product, at his own expense and with a courier of his choice who intends to return, including in the shipment a form with their data which must be the same as those sent in the communication to make use of the right of withdrawal (look down).
The direct costs of returning the products are borne by the CUSTOMER. The returned product must be sent to Myoh within a maximum 14 calendar days from the date on which it communicated the withdrawal. Once the returned product has been received, Myoh will reimburse the price paid for the product / s for which the right of withdrawal has been exercised, within 14 calendar days from the day on which the withdrawal decision was communicated, provided that the object of the withdrawal has been received by the company, or unequivocal proof has been provided that the shipment has been made by courier.
The customer will be held responsible, and therefore not refundable, for the decrease in value of the goods resulting from handling other than that strictly necessary to establish the nature and characteristics of the goods. 

For products for personal use, for hygienic and health reasons it is not possible to return products that have already been used.

The goods must be returned to:

MYOH ofindividual tta of G. F. P.

Via Milazzo, 12
24124, Bergamo, BG
Italy

Tel: +39 345 46 40 443
VAT number: IT04484500162

All risks relating to the transport of the returned product are the responsibility of the Customer.
The goods must be returned intact in all its parts, (therefore exactly as received) in the original packaging, complete in all its parts (including packaging and any accessory equipment) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, Myoh will refund the amount of the products subject to withdrawal within a maximum period of 14 days. As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Myoh may suspend the reimbursement until receipt of the goods or until the CUSTOMER demonstrates that he has returned the goods to Myoh.
Myoh will reimburse using the same payment method chosen by the CUSTOMER during the purchase.
The CUSTOMER may exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014 (not mandatory) whose text is shown below:

Model withdrawal form pursuant to art. 49, paragraph 1, lett. h)

Subject: communication made
Order number: (indicate the order number relating to the purchased good (s))
Buyer data: (indicate name, surname, address, telephone, e-mail)
Product for which the right of withdrawal is exercised: (indicate brand, name and format of the product and product code as per order summary sent in the original shipment)
Current Account Holder: (Indicate the holder of the current account where you intend to receive the refund credit).
Date
Signature