Everything you want to know – without losing the magic
Do you have a question? You are in the right place.
We have gathered answers to the most frequently asked questions to help you make the most of your MyOh experience — from choosing your modular jewelry to shipping, and even caring for the materials.
If you don't find what you're looking for here, write to us: we always enjoy hearing from you.
We are here to make every detail clear… and every moment special.
Frequently Asked Questions
You can apply your discount code at checkout by entering it in the dedicated field before completing payment. The discount will be applied automatically if the code is valid and compatible with your order.
Yes. Where applicable, the prices shown include VAT in accordance with current regulations.
We accept the main payment methods available at checkout. The options may vary depending on your country and are always shown before you complete your order.
Store your MyOh jewelry in its original packaging or in a jewelry box, keeping pieces separate to help prevent scratches.
Clean your jewelry with a soft, dry cloth. Avoid harsh products, perfume, creams, detergents and prolonged contact with water or moisture.
No. MyOh jewelry is not waterproof. We recommend removing it before showering, exercising, sleeping, swimming in a pool or going into the sea.
MyOh jewelry is covered by a 2-year legal warranty for manufacturing or material defects.
Contact us at hello@myohjewelry.com or via WhatsApp at +39 349 074 8680. We’ll send you the instructions to proceed.
Return shipping costs and risks are the customer’s responsibility, except when the product is defective, incorrect or damaged for reasons attributable to MyOh, or unless MyOh provides different written instructions.
For online purchases, you have the legal right to withdraw within 14 days of delivery. In addition, MyOh offers an extended return period of up to 30 days from delivery, provided the product is intact, unworn, complete with its original packaging and suitable for resale.
In Italy, delivery normally takes 2–6 business days with Standard shipping and 1–4 business days with Express shipping. In Europe and the rest of the world, delivery times may vary depending on the destination and customs procedures.
We ship to Italy, across Europe and to selected countries worldwide. If you can’t find your country at checkout, contact us at hello@myohjewelry.com.
In Italy, Standard shipping is free and normally takes 2–6 business days. Express shipping costs €10 and normally takes 1–4 business days.
In Europe, Express shipping costs €25 and is free on orders of €200 or more. For the rest of the world, Express shipping costs €40 and is free on orders of €250 or more.
MyOh jewelry is made from 925 Sterling Silver with 18k yellow gold plating. We use selected freshwater pearls and high-quality cubic zirconia. Production is Italian, with craftsmanship in Vicenza and a short supply chain.
Yes. MyOh jewelry is nickel free in accordance with applicable European regulations.
MyOh base earrings can be worn on their own or combined with Ear Charms. This lets you create symmetrical or asymmetric looks, from day to night.
Ear Charms are designed to be paired with a compatible base earring. Before purchasing, always check that you have a suitable base or choose a ready-made set.
