MyOH jewels are made with the lost wax technique and hand-finished in .925 silver, nickel free, compliant with European directives.

They are plated in 18kt yellow gold.

AAAA quality freshwater pearls and round and "Tappered Baguette" cut cubic zirconia.

Made in Italy.

MyOH jewels are in .925 silver, 18kt gold plated, Nickel Free. These materials are antibacterial and inert and are kind to your skin.

MyOH is the acronym for “My Other Half” and we want your jewel to last over time. 

You will find instructions for taking care of it in point .06.

What if the plating gets damaged?

We have chosen to create our jewelery in Sterling silver because this, unlike less noble and cheaper materials, can be galvanized again. You will be able to renew your jewel, even after years*.

*Processing at the customer's expense if out of warranty

Plating is a galvanic process that involves applying a thin layer of metallic material to a substrate. We apply yellow gold, rose gold or rhodium. On our jewels the plating is a process carried out with care and with a thickness suitable to resist over time, with thicknesses varying from 0.5 to 3 microns.

All our jewelery has a 2 year guarantee. This guarantee is international and applicable to every product. During this warranty period if your Myoh becomes damaged it will be repaired or replaced*.

If your product is no longer under warranty, we still offer a repair service: send us your jewel and we will evaluate its condition. We will offer you a quote to refresh it or, if you prefer, you will receive a discount code to purchase a new one. Out-of-warranty repairs include: fixing pearls and cubic zirconia, soldering components, electroplating and polishing to restore the jewelry to its original appearance. The refurbished product will have a new 12 month warranty.

*The warranty covers product defects. Any wear due to normal use or breakages due to improper use are not covered by the warranty. Check what our guidelines are for best preserving your jewel.

To best preserve your jewel, remember to place it in its packaging when you are not wearing it. During use, avoid contact with aggressive substances such as soaps, detergents or creams. 

Always wear your jewelery after styling your hair to minimize contact with substances that could damage the jewelery's plating. 

Avoid wearing the jewelery in environments such as swimming pools or the sea. If this happens, rinse the product well with fresh water and dry it. 

Periodically clean and polish the products with a soft cloth to maintain their shine. You can safely use microfiber cloths found in optical stores.

Silver is a material that naturally tends to oxidize and take on a darker tone. Our yellow gold and rhodium jewels are extremely resistant so they will hardly develop oxide.

Rose gold jewelry has this color thanks to a small percentage of copper added to the gold alloy. Over time, copper, like silver, tends to oxidize and therefore change color slightly.

In any case, if your jewel oxidises slightly, simply rub it with a microfibre cloth and in a few moments it will be as good as new!

If you require assistance or have any other concerns please contact customer service at hello@myohjewelry.com. We will be happy to help you!

If you would like to customize your Myoh please contact us at hello@myohjewelry.com. Not all of our products lend themselves to customization, but if you want something truly unique we will do everything we can to please you!

If you prefer to have support for the care of your jewellery, contact our customer service at hello@myohjewelry.com and we will follow you step by step.

When you have identified your Myoh jewel, select the variant you want on the product page and click on "Add to Cart". Repeat this operation for all the jewels you wish to purchase. Please remember that our products are sold individually (FAQ 11), except for sets. 

Click on the cart at the top right and, if everything is as you wish, click on "Place your Order".

Now you can choose whether to register or continue purchasing as a guest (FAQ 12). Follow the instructions and after entering the shipping and payment details you will have completed your order!

Check your inbox, we will have sent a summary email with all the details. 

If you don't see the confirmation within 2 hours, check that it is not in your junk mail (spam) box. If you do not see the email, contact customer service: hello@myohjewelry.com.

Our jewels are all purchased individually because Myoh believes in creativity and the possibility of expressing it at any time!

Choose the pieces you like most and combine them as you want to create your own unique set, with a contemporary, asymmetrical and Mix & Match style.

If you want a symmetrical look add two identical pieces of jewelry to your cart and you will receive them as a pair. 

Check if the earring you want has a right and left version. In this case you must add one jewel on each side to the cart.

It is not needed. You can also make your purchases as a guest. 

However, we recommend that you register, why?

• You will have a personal area to view your order history and create a list of favorites.
• You will be able to receive information on the latest Myoh news and the latest trends.
• Registered customers are entitled to exclusive special promotions!

Discover the collections of earrings, charms, bracelets and necklaces on the Myoh website designed for a unique, asymmetrical and Mix&Match look.

Follow the following steps to create your Myoh earrings. 

Step 1. Choose the earring you want 

Step 2. Pair it with your favorite charm

Step 3. Repeat the operation to create the look, symmetrical or asymmetrical.

Complete your style with the Myoh collection of bracelets, necklaces and belts.

For us every jewel is a gift. Precisely for this reason you will receive your Myoh packaged with the utmost care.

There are no price tags inside the packaging, while in the shipping box you will find the purchase receipt.

If you want your gift to be sent directly to the recipient, indicate your need in the notes and, if you wish, also write a message. We will make sure to include a courtesy receipt and include your thoughts in the jewellery.

Have you made a purchase and changed your mind? 

- You can make changes to your order by emailing customer service at hello@myohjewelry.com. If the order has already been shipped it will not be possible to make changes.

- You can cancel an order without obligation within two hours of sending it. Email customer service hello@myohjewelry.com. Beyond two hours it is always possible to request customer service to cancel the order but the possibility of cancellation is not guaranteed if it has already been processed. We will do everything possible to accommodate your requests and give you a top-level service.

If your order has not yet been shipped, you can change your shipping address by contacting customer service: hello@myohjewelry.com.

Once your order has been shipped, we can no longer modify your address and you will need to contact the carrier assigned to the shipment directly. If this is the case, we cannot guarantee that the address change will be possible.

Myoh Jewelry will not be responsible for any extra shipping costs related to changing your delivery address, any losses due to this request, or the inability to change the address itself.

We accept the following types of payment: 

- Mastercard or Visa circuit card

- Maestro circuit cards

- Shop pay

- Apple pay

- Google pay

- Paypal

You can choose your preferred method upon completing checkout or by clicking on the quick purchase buttons you see on the products

To guarantee the security of payments we rely on the shopify.com payments platform.

We use third party payment processing services to process all credit/debit card payment transactions. These payment intermediaries comply with the PCI standard, which is the most rigorous level of certification that ensures that all cardholder data is stored, processed and transmitted securely using industry-standard encryption technology.

We ship worldwide!

We commit to shipping your jewelry within 7 working days from the receipt of the order (but generally in much less time!) our couriers deliver to most of Italy within two working days from the shipping date and to the EU within four working days; for destinations outside the EU, the delivery time varies from country to country. For information, do not hesitate to contact us!

MyOH is committed to maintaining close contact with the shipper to ensure delivery times; however, we are not responsible for any delays caused by the courier.  

You will receive an email with the tracking code when your order ships. You can use this number to track your order on the DHL website. If you log in to your account on myohjewelry.com , you will also be able to track your delivery by selecting the shipping code.

Below are our shipping conditions:

- Italy: free standard delivery, express €10
- Eurozone: free standard for orders over €150, otherwise €25.
- Other destinations: free standard for orders over €200, otherwise €40

Any customs costs for non-EU destinations are the responsibility of the customer.

Certainly! 

You can return for a full refund of the goods within 30 days of purchase.

Check our return conditions and how to do it at this link.

To access the refund, the product must be intact with its packaging and must not have been worn. 

The return shipping is the customer's responsibility except in the following cases:

- The jewelry was damaged during transport

- the jewelry has a defect

Your MyOh jewels are handcrafted by our Italian master goldsmiths with precious materials and the utmost care. For this reason, each creation is covered by a two-year warranty.

The warranty covers manufacturing defects and materials. It does not cover damage due to impacts, misuse, or contact with
chemicals.

If your jewel needs attention, we will be by your side:

• MyOh Spa Service – professional cleaning and renewal to bring back
  the jewel to its original splendor.
• Repair and replating – to restore brilliance and durability after years
  of use.
• Personalized assistance – our team is always available to guide you in daily care.

To activate the warranty, simply contact us and provide the number
of order and a photo of the jewel.

We will guide you step by step with simple and clear instructions.

If the defect is covered, the jewel will be repaired or replaced free of charge.

If it is not covered by the warranty, you can access our exclusive services (Spa, repair or replating) and you will receive a personalized quote.

Our promise is to accompany you over time, because a MyOh jewel is never a fleeting detail, but an investment in your style and authenticity.

For any questions or assistance, write to us at:

hello@myohjewelry.com

We will be happy to guide you step by step.

• contact us via email at hello@myohjewelry.com,
  
• provide the order number and a photo of the jewelry.
  

We will guide you step by step. If the defect is covered, the jewelry will be repaired or replaced for free. If it is not covered by the warranty, you can take advantage of our exclusive services (Spa, repair or replating) with a dedicated quote.