The MyOH jewelry is made using the lost wax technique and hand-finished in Silver .925, nickel free, in accordance with European directives.

They are plated in 18kt yellow gold.

Freshwater pearls in AAAA quality and round cut cubic zirconia and "Tapered Baguette".

Made in Italy.

The MyOH jewelry is made of .925 silver, plated in 18kt gold, Nickel Free. These materials are antibacterial and inert and are gentle on your skin.

MyOH is the acronym for “My Other Half” and we want your jewelry to last over time.

You will find the care instructions at point .06.

And what if the plating gets damaged?

We have chosen to create our jewelry in Sterling silver because this, unlike less noble and cheaper materials, can be re-galvanized. You can renew your jewelry, even after years*.

*Processing at the customer's expense if out of warranty

Plating is a galvanic process that involves applying a thin layer of metallic material onto a substrate. We apply yellow gold, rose gold, or rhodium. On our jewelry, plating is a carefully executed process with a thickness suitable for lasting over time, with thicknesses ranging from 0.5 to 3 microns.

All our jewelry comes with a 2-year warranty. This warranty is international and applicable to every product. During this warranty period, if your Myoh gets damaged, it will be repaired or replaced*.

If your product is no longer under warranty, we still offer a repair service: send us your jewelry and we will assess its condition. We will provide you with a quote to refresh it or, if you prefer, you will receive a discount code to purchase a new one. Out-of-warranty repairs include: fixing pearls and zirconia, welding components, plating, and polishing to restore the jewelry to its original appearance. The refurbished product will come with a new 12-month warranty.

See the Warranty section for more information.

*The warranty covers product defects. Any wear due to normal use or breakage due to improper use is not covered by the warranty. Check our guidelines for best preserving your jewelry.

The MyOh jewelry is designed to accompany you over time.

The best way to preserve its beauty? Wear it.

The 925 silver plated in 18k gold has a unique characteristic: the more you live with it, the more it becomes yours. The natural oil from your skin creates a thin protection that reduces oxidation, making it even more durable.

Daily care tips

• Always store your jewelry in its packaging when you are not wearing it.
  
• Wear it as the final touch of your look, avoiding contact with cosmetics, perfumes, soaps, detergents, or creams.
  
• Do not wear it in the sea or pool; if it happens, rinse it immediately with fresh water and dry it carefully.
  
• Periodically clean and polish your jewelry with a soft microfiber cloth, like those used for optics, to maintain its shine.
  

Oxidation and plating

• Oxidation is a natural process of silver: a specific soft cloth for gold and silver is enough to restore brightness.
  
• Plating, being a precious coating, can fade over time and with intense use. This is completely natural in plated jewelry.
  
• The good news? Your MyOh can be cleaned and replated, returning to their original shine.
  

Ideal storage

• Store them in a dry place and separated from each other to avoid scratches.
  
• Metal and zircon jewelry: keep them in small plastic bags.
  
• Pearls: they need to breathe, wrap them in tissue paper or a light cloth.
  

✨ For any doubts or needs, we are always by your side to guide you in the care process and bring your MyOh back to their maximum shine.

For more information, visit the Warranty & Post-Warranty Services section and write to us at hello@myohjewelry.com.

Silver is a material that naturally tends to oxidize and take on a darker tone. Our precious items in yellow gold and rhodium are extremely resistant, so they will hardly develop oxidation.

Jewelry in rose gold has this color thanks to a small percentage of copper added in alloy with gold. Copper, over time, like silver, tends to oxidize and, therefore, slightly change color.

In any case, if your jewelry slightly oxidizes, simply rub it with a microfiber cloth and in a few moments it will be as good as new!

For more information, visit the Warranty & Post-Warranty Services section and write to us at hello@myohjewelry.com.

If you wish to customize your Myoh, contact us at hello@myohjewelry.com. Not all of our products can be customized, but if you want something truly unique, we will do our best to accommodate you!

If you prefer to have support for the care of your jewelry, contact our customer service at hello@myohjewelry.com and we will guide you step by step.

When you have identified your Myoh jewelry, select the variant you want on the product page and click on "Add to Cart." Repeat this process for all the jewelry you wish to purchase. Remember that our products are sold individually (FAQ 11), except for sets.

Click on the cart in the upper right corner and, if everything is as you wish, click on “Place Your Order.”

Now you can choose whether to register or continue the purchase as a guest (FAQ 12). Follow the instructions, and after entering the shipping and payment information, you will have completed your order!

Check your inbox; we will have sent a summary email with all the details.

If you do not see the confirmation within 2 hours, check your spam folder. If you do not see the email, contact customer service: hello@myohjewelry.com.

Our jewelry is purchased individually because Myoh believes in creativity and the possibility of expressing it at any moment!

Choose the pieces you like the most and combine them as you wish to create your unique set, with a contemporary, asymmetrical style, and Mix & Match.

If you want a symmetrical look, add two identical pieces of jewelry to the cart and you will receive them as a pair.

Check if the earring you want has a right and left version. In this case, you need to add one piece of jewelry for each side to the cart.

No need to. You can make your purchases as a guest.

However, we recommend that you register, why?

• You will have a personal area to view your order history and create a favorites list.
• You will receive information about the latest news from Myoh and the latest trends.
• Registered customers are entitled to exclusive special promotions!

Discover on the Myoh website the collections of earrings, charms, bracelets, and necklaces designed for a unique, asymmetrical, and Mix&Match look.

Follow the steps below to compose your Myoh earrings.

Step 1. Choose the earring you want

Step 2. Pair it with your favorite charm

Step 3. Repeat the process to create the look, symmetrical or asymmetrical.

Complete your style with the Myoh collection of bracelets, necklaces, and belts.

For us, every piece of jewelry is a gift. That’s why you will receive your Myoh carefully packaged.

Inside the packaging, there are no price tags, while in the shipping box you will find the purchase receipt.

If you want your gift to be sent directly to the recipient, please indicate your request in the notes and, if you wish, also write a message. We will make sure to include a courtesy receipt and add your thoughts to the jewelry.

Have you made a purchase and changed your mind?

- You can make changes to your order by sending an email to customer service at hello@myohjewelry.com. If the order has already been shipped, changes cannot be made.

- You can cancel an order without obligation within two hours of placing it. Send an email to customer service at hello@myohjewelry.com. After two hours, you can still request cancellation from customer service, but cancellation is not guaranteed if the order has already been processed. We will do our best to accommodate your requests and provide you with top-level service.

If your order has not yet been shipped, you can change your shipping address by contacting customer service: hello@myohjewelry.com.

Once your order has been shipped, we can no longer change your address and you will need to contact the courier assigned to the shipment directly. If this is the case, we cannot guarantee that the address change will be possible.

Myoh Jewelry will not be responsible for any extra shipping costs related to changing your delivery address, any losses due to this request, or the inability to change the address itself.

We accept the following types of payment:

- Mastercard or Visa cards

- Maestro cards

- Shop pay

- Apple pay

- Google pay

- Paypal

- Klarna - in 3 convenient payments without interest

You can shop securely and choose your preferred payment method: credit card, debit card, PayPal, or Klarna.

With Klarna, you have the option to split your purchase into 3 convenient payments without interest, or pay immediately or within 30 days.

HOW DOES KLARNA WORK?
It's simple: at checkout, select Pay with Klarna, enter your details, and choose the method you prefer. You can manage your payments independently through the Klarna App, where you will always find reminders, deadlines, and notifications.

Learn more: https://www.klarna.com/it/

This way, you can get your MyOh jewelry right away and pay with complete peace of mind, without additional costs.

FAST SHOPPING AND SECURE PAYMENTS

You can choose your preferred method at the completion of checkout or by clicking on the quick purchase buttons you see on the products.

To ensure the security of payments, we rely on the payment platform of shopify.com.

We use third-party payment processing services to handle all credit/debit card payment transactions. These payment intermediaries comply with PCI standards, which is the most stringent certification level that ensures all cardholder data is stored, processed, and transmitted securely using industry-standard encryption technology.

Once the order is placed, we will send you a confirmation email to track its status. Once shipped, we will send you another email with the shipping tracking as well as the email from the courier itself.

Alternatively, you can track the status of your order from the "order history" section on your account page on the website.

We ship all our jewelry with the main couriers to ensure delivery in the shortest time possible.

The service includes deliveries from Monday to Friday. Any orders placed over the weekend will be handled by the courier on Monday or on the first available working day.

We commit to shipping your jewelry within 7 working days from the receipt of the order (but generally in much less time!) our couriers deliver to most of the Italian territory within two working days from the shipping date and to the EU within four working days; for destinations outside the EU, the delivery time varies from country to country. For information, do not hesitate to contact us!

MyOH is committed to maintaining close contact with the shipper to ensure delivery times; however, we are not responsible for any delays caused by the courier.

You will receive an email with the tracking code when your order is shipped. You can use this number to track your order on the DHL website. If you log into your account on myohjewelry.com, you will also be able to track your delivery by selecting the shipping code.

Below are our shipping conditions:

- Italy: free standard delivery, express €10
- Eurozone: free standard for orders over €150, otherwise €25.
- Other destinations: free standard for orders over €200, otherwise €40

Any customs fees for non-EU destinations are the responsibility of the customer.

Certainly!

You can return the merchandise for a full refund within 30 days of purchase.

Check our return conditions and how to do so at this link.

To access the refund, the product must be intact with its packaging and must not have been worn.

The return shipping is the customer's responsibility except in the following cases:

- The jewelry was damaged during transport

- The jewelry has a defect

We accept exchanges following the same policies as our returns.

Consider the following requirements:

- The item must have been sold in our online store

- The item must not have been used in any way

- The item must be in its original packaging intact

- The return or exchange request is made within 30 days of delivery

Your MyOh jewelry is handcrafted by our Italian goldsmith masters using precious materials and with the utmost care. For this reason, each creation is covered by a two-year warranty.

The warranty covers manufacturing defects and materials. It does not cover damage due to impacts, misuse, or contact with
chemical substances.

If your jewelry needs attention, we will be by your side.

The oxidation of gold-plated sterling silver is a natural reaction, as is the gradual fading of the plating over time: authentic signs of the preciousness of the materials and their living nature.

In addition to our 2-year warranty, we offer dedicated care and maintenance services to restore the shine of your MyOh jewelry, so that it can accompany you even longer in your special moments.

• MyOh Spa Service – professional cleaning and renewal to bring the jewelry back to its original shine.
• Repair and replating – to restore brilliance and durability after years of use.
• Personalized assistance – our team is always available to guide you in daily care.

To activate the warranty, simply contact us, provide the order number, and a photo of the jewelry.

We will guide you step by step with simple and clear instructions.

If the defect is covered, the jewelry will be repaired or replaced free of charge.

If it is not covered by the warranty, you will have access to our exclusive services (Spa, repair, or replating) and will receive a personalized quote.

Our promise is to accompany you over time, because a MyOh jewelry piece is never a fleeting detail, but an investment in your style and authenticity.

For any questions or assistance, write to us at:

hello@myohjewelry.com

We will be happy to guide you step by step.

The warranty covers manufacturing and material defects, such as faulty closures, unusual settings, or irregular plating.

It does not cover damages caused by: normal wear, impacts, improper use, exposure to perfumes, cosmetics, water, or chemicals.

If your jewelry needs attention, we will be by your side.

The oxidation of sterling silver plated with gold is a natural reaction, as is the gradual fading of the plating over time: authentic signs of the preciousness of the materials and their living nature.

In addition to our 2-year warranty, we offer dedicated care and maintenance services to restore the shine of your MyOh jewelry, so that we can accompany you even longer in your special moments.

• MyOh Spa Service – professional cleaning and renewal to bring the jewelry back to its original shine.
• Repair and replating – to restore brilliance and durability after years of use.
• Personalized assistance – our team is always available to guide you in daily care.

Discover MyOh Spa & Repair

To learn more about our care and repair services, write to us at hello@myohjewelry.com indicating:

• a brief description of the problem
  
• photos and/or videos of the jewelry
  
• (if available) order number or purchase date
  

We will guide you step by step to restore your jewelry to its beauty.

To activate the warranty, simply:

• contact us via email at hello@myohjewelry.com,
  
• provide the order number and a photo of the jewelry.
  

We will guide you step by step. If the defect is covered, the jewelry will be repaired or replaced free of charge. If it is not covered by the warranty, you can take advantage of our exclusive services (Spa, repair, or replating) with a dedicated quote.