MyOH jewels are made with the lost wax technique and hand-finished in .925 silver, nickel free, compliant with European directives.

They are plated in 18kt yellow gold.

AAAA quality freshwater pearls and round and "Tappered Baguette" cut cubic zirconia.

Made in Italy.

MyOH jewels are in .925 silver, 18kt gold plated, Nickel Free. These materials are antibacterial and inert and are kind to your skin.

MyOH is the acronym for “My Other Half” and we want your jewel to last over time. 

You will find instructions for taking care of it in point .06.

What if the plating gets damaged?

We have chosen to create our jewelery in Sterling silver because this, unlike less noble and cheaper materials, can be galvanized again. You will be able to renew your jewel, even after years*.

*Processing at the customer's expense if out of warranty

Plating is a galvanic process that involves applying a thin layer of metallic material to a substrate. We apply yellow gold, rose gold or rhodium. On our jewels the plating is a process carried out with care and with a thickness suitable to resist over time, with thicknesses varying from 0.5 to 3 microns.

*All our jewelry comes with a 2-year warranty. This warranty is international and applicable to every product. During this warranty period, if your Myoh gets damaged, it will be repaired or replaced.*

*If your product is no longer under warranty, we still offer a repair service: send us your jewelry and we will assess its condition. We will provide you with a quote to refresh it or, if you prefer, you will receive a discount code to purchase a new one. Out-of-warranty repairs include: fixing pearls and zirconia, welding components, plating, and polishing to restore the jewelry to its original appearance. The refurbished product will have a new 12-month warranty.*

*See the Warranty section for more information.*

*The warranty covers product defects. Any wear due to normal use or breakage due to improper use is not covered by the warranty. Check what our guidelines are to best preserve your jewelry.*

MyOh jewelry is designed to accompany you over time.

The best way to preserve their beauty? Wear them.

18k gold-plated 925 silver has a unique characteristic: the more you wear it, the more it becomes yours. The natural oils of your skin create a thin protection that reduces oxidation, making them even more durable.

Daily care tips

• Always store your jewelry in their packaging when you are not wearing them.
  
• Wear them as the final touch of your look, avoiding contact with cosmetics, perfumes, soaps, detergents, or creams.
  
• Do not wear them in the sea or pool; if it happens, rinse them immediately with fresh water and dry them carefully.
  
• Periodically clean and polish your jewelry with a soft microfiber cloth, like those for optics, to maintain their shine.
  

Oxidation and plating

• Oxidation is a natural process of silver: just a soft cloth specific for gold and silver is enough to restore shine.
  
• Plating, being a precious coating, can fade over time and with heavy use. This is completely natural in plated jewelry.
  
• The good news? Your MyOh can be cleaned and replated, returning to their original splendor.
  

Ideal storage

• Keep them in a dry place and separated from each other to avoid scratches.
  
• Metal and zircon jewelry: store them in small plastic bags.
  
• Pearls: they need to breathe, wrap them in tissue paper or a light cloth.
  

✨ For any doubts or needs, we are always by your side to guide you in the care process and bring your MyOh back to their full splendor.

For more information, visit the Warranty & Post-Warranty Services section and write to us at hello@myohjewelry.com.

Silver is a material that naturally tends to oxidize and take on a darker tone. Our precious items in yellow gold and rhodium are extremely resistant, so they will hardly develop oxidation.

Rose gold jewelry has this color thanks to a small percentage of copper added to the gold alloy. Copper, over time, like silver, tends to oxidize and therefore slightly change color.

In any case, if your jewelry slightly oxidizes, it is enough to rub it with a microfiber cloth and in a few moments it will be as good as new!

For more information, visit the Warranty & Post-Warranty Services section and write to us at hello@myohjewelry.com.

If you would like to customize your Myoh please contact us at hello@myohjewelry.com. Not all of our products lend themselves to customization, but if you want something truly unique we will do everything we can to please you!

If you prefer to have support for the care of your jewellery, contact our customer service at hello@myohjewelry.com and we will follow you step by step.

When you have identified your Myoh jewel, select the variant you want on the product page and click on "Add to Cart". Repeat this operation for all the jewels you wish to purchase. Please remember that our products are sold individually (FAQ 11), except for sets. 

Click on the cart at the top right and, if everything is as you wish, click on "Place your Order".

Now you can choose whether to register or continue purchasing as a guest (FAQ 12). Follow the instructions and after entering the shipping and payment details you will have completed your order!

Check your inbox, we will have sent a summary email with all the details. 

If you don't see the confirmation within 2 hours, check that it is not in your junk mail (spam) box. If you do not see the email, contact customer service: hello@myohjewelry.com.

Our jewels are all purchased individually because Myoh believes in creativity and the possibility of expressing it at any time!

Choose the pieces you like most and combine them as you want to create your own unique set, with a contemporary, asymmetrical and Mix & Match style.

If you want a symmetrical look add two identical pieces of jewelry to your cart and you will receive them as a pair. 

Check if the earring you want has a right and left version. In this case you must add one jewel on each side to the cart.

It is not needed. You can also make your purchases as a guest. 

However, we recommend that you register, why?

• You will have a personal area to view your order history and create a list of favorites.
• You will be able to receive information on the latest Myoh news and the latest trends.
• Registered customers are entitled to exclusive special promotions!

Discover the collections of earrings, charms, bracelets and necklaces on the Myoh website designed for a unique, asymmetrical and Mix&Match look.

Follow the following steps to create your Myoh earrings. 

Step 1. Choose the earring you want 

Step 2. Pair it with your favorite charm

Step 3. Repeat the operation to create the look, symmetrical or asymmetrical.

Complete your style with the Myoh collection of bracelets, necklaces and belts.

For us every jewel is a gift. Precisely for this reason you will receive your Myoh packaged with the utmost care.

There are no price tags inside the packaging, while in the shipping box you will find the purchase receipt.

If you want your gift to be sent directly to the recipient, indicate your need in the notes and, if you wish, also write a message. We will make sure to include a courtesy receipt and include your thoughts in the jewellery.

Have you made a purchase and changed your mind? 

- You can make changes to your order by emailing customer service at hello@myohjewelry.com. If the order has already been shipped it will not be possible to make changes.

- You can cancel an order without obligation within two hours of sending it. Email customer service hello@myohjewelry.com. Beyond two hours it is always possible to request customer service to cancel the order but the possibility of cancellation is not guaranteed if it has already been processed. We will do everything possible to accommodate your requests and give you a top-level service.

If your order has not yet been shipped, you can change your shipping address by contacting customer service: hello@myohjewelry.com.

Once your order has been shipped, we can no longer modify your address and you will need to contact the carrier assigned to the shipment directly. If this is the case, we cannot guarantee that the address change will be possible.

Myoh Jewelry will not be responsible for any extra shipping costs related to changing your delivery address, any losses due to this request, or the inability to change the address itself.

We accept the following types of payment: 

- Mastercard or Visa card

- Maestro card

- Shop pay

- Apple pay

- Google pay

- Paypal

-Klarna - in 3 convenient interest-free payments

You can purchase securely and choose your preferred payment method: credit card, debit, PayPal, or Klarna.

With Klarna, you have the option to split your purchase into 3 convenient interest-free payments, or pay immediately or within 30 days.

HOW DOES KLARNA WORK?
It's simple: at checkout select Pay with Klarna, enter your details, and choose the method you prefer. You can manage your payments independently through the Klarna App, where you will always find reminders, deadlines, and notifications.

Learn more: https://www.klarna.com/it/

This way you can get your MyOh jewelry right away and pay with complete peace of mind, without additional costs.

QUICK PURCHASES AND SECURE PAYMENTS

You can choose your preferred method at checkout or by clicking on the quick purchase buttons you see on the products.

To ensure payment security, we rely on the payment platform of shopify.com.

We use third party payment processing services to process all credit/debit card payment transactions. These payment intermediaries comply with the PCI standard, which is the most rigorous level of certification that ensures that all cardholder data is stored, processed and transmitted securely using industry-standard encryption technology.

We ship worldwide!

We commit to shipping your jewelry within 7 working days from the receipt of the order (but generally in much less time!) our couriers deliver to most of Italy within two working days from the shipping date and to the EU within four working days; for destinations outside the EU, the delivery time varies from country to country. For information, do not hesitate to contact us!

MyOH is committed to maintaining close contact with the shipper to ensure delivery times; however, we are not responsible for any delays caused by the courier.  

You will receive an email with the tracking code when your order ships. You can use this number to track your order on the DHL website. If you log in to your account on myohjewelry.com , you will also be able to track your delivery by selecting the shipping code.

Below are our shipping conditions:

- Italy: free standard delivery, express €10
- Eurozone: free standard for orders over €150, otherwise €25.
- Other destinations: free standard for orders over €200, otherwise €40

Any customs costs for non-EU destinations are the responsibility of the customer.

Certainly! 

You can return for a full refund of the goods within 30 days of purchase.

Check our return conditions and how to do it at this link.

To access the refund, the product must be intact with its packaging and must not have been worn. 

The return shipping is the customer's responsibility except in the following cases:

- The jewelry was damaged during transport

- the jewelry has a defect

Your MyOh jewels are handcrafted by our Italian master goldsmiths with precious materials and the utmost care. For this reason, each creation is covered by a two-year warranty.

The warranty covers manufacturing defects and materials. It does not cover damage due to impacts, misuse, or contact with
chemical substances.

If your jewel needs attention, we will be by your side.

The oxidation of gold-plated sterling silver is a natural reaction, just like the gradual fading of the plating over time: authentic signs of the preciousness of the materials and their living nature.

In addition to our 2-year warranty, we offer dedicated care and maintenance services to restore the shine to your MyOh jewels, so that we can accompany you even longer in your special moments.

• MyOh Spa Service – professional cleaning and renewal to bring the jewel back to its original splendor.
• Repair and replating – to restore brilliance and durability after years of use.
• Personalized assistance – our team is always available to guide you in daily care.

To activate the warranty, simply contact us and provide the number
order and a photo of the jewel.

We will guide you step by step with simple and clear instructions.

If the defect is covered, the jewel will be repaired or replaced free of charge.

If it is not covered by the warranty, you can access our exclusive services (Spa, repair or replating) and you will receive a personalized quote.

Our promise is to accompany you over time, because a MyOh jewel is never a fleeting detail, but an investment in your style and authenticity.

For any questions or assistance, write to us at:

hello@myohjewelry.com

We will be happy to guide you step by step.

The warranty covers manufacturing defects and materials, such as defective clasps, unusual settings, or irregular plating.

It does not cover damage caused by: normal wear, impacts, misuse, exposure to perfumes, cosmetics, water, or chemicals.

If your jewel needs attention, we will be by your side.

The oxidation of gold-plated sterling silver is a natural reaction, just like the gradual fading of the plating over time: authentic signs of the preciousness of the materials and their living nature.

In addition to our 2-year warranty, we offer dedicated care and maintenance services to restore the shine to your MyOh jewels, so that we can accompany you even longer in your special moments.

• MyOh Spa Service – professional cleaning and renewal to bring the jewel back to its original splendor.
• Repair and replating – to restore brilliance and durability after years of use.
• Personalized assistance – our team is always available to guide you in daily care.

Discover MyOh Spa & Repair

To learn more about our care and repair services, contact us at hello@myohjewelry.com indicating:

• a brief description of the problem
  
• photos and/or videos of the jewelry
  
• (if available) order number or purchase date
  

We will guide you step by step to restore your jewelry to its beauty.

• contact us via email at hello@myohjewelry.com,
  
• provide the order number and a photo of the jewelry.
  

We will guide you step by step. If the defect is covered, the jewelry will be repaired or replaced for free. If it is not covered by the warranty, you can take advantage of our exclusive services (Spa, repair or replating) with a dedicated quote.