The MyOH jewelry is made using the lost wax technique and hand-finished in Silver .925, nickel free, in accordance with European directives.

They are plated in 18kt yellow gold.

Freshwater pearls in AAAA quality and round cut cubic zirconia and "Tapered Baguette".

Made in Italy.

The MyOH jewelry is made of .925 silver, plated in 18kt gold, Nickel Free. These materials are antibacterial and inert and are gentle on your skin.

MyOH stands for “My Other Half” and we want your jewelry to last over time.

You will find care instructions at point .06.

What if the plating wears off?

We have chosen to create our jewelry in Sterling silver because, unlike less noble and cheaper materials, it can be replated. You can renew your jewelry, even after years*.

*Work at the customer's expense if out of warranty

Plating is a galvanic process that involves applying a thin layer of metallic material onto a substrate. We apply yellow gold, rose gold, or rhodium. On our jewelry, plating is a carefully executed process with a thickness suitable for lasting over time, with thicknesses ranging from 0.5 to 3 microns.

All our jewelry comes with a 2-year warranty. This warranty is international and applies to every product. During this warranty period, if your Myoh gets damaged, it will be repaired or replaced*.

If your product is no longer under warranty, we still offer a repair service: send us your jewelry and we will assess its condition. We will provide you with a quote to refresh it or, if you prefer, you will receive a discount code to purchase a new one. Out-of-warranty repairs include: fixing pearls and zircons, component soldering, plating, and polishing to restore the jewelry to its original appearance. The refurbished product will have a new 12-month warranty.

See the Warranty section for more information.

*The warranty covers product defects. Any wear due to normal use or breakage caused by improper use is not covered by the warranty. Check our guidelines to best preserve your jewelry.

MyOh jewelry is designed to accompany you over time.

The best way to preserve their beauty? Wear them.

925 silver plated with 18k gold has a unique feature: the more you wear it, the more it becomes yours. The natural oils of the skin create a thin protection that reduces oxidation, making them even more durable.

Daily care tips

• Always store your jewelry in its box when you are not wearing it.
  
• Put them on as the last touch of your look, avoiding contact with cosmetics, perfumes, soaps, detergents, or creams.
  
• Do not wear them in the sea or pool; if it happens, rinse them immediately with fresh water and dry carefully.
  
• Periodically clean and polish your jewelry with a soft microfiber cloth, like those for optics, to maintain their shine.
  

Oxidation and plating

• Oxidation is a natural process of silver: a soft cloth specific for gold and silver is enough to restore brightness.
  
• Plating, being a precious coating, can fade over time and with intense use. This is completely natural for plated jewelry.
  
• The good news? Your MyOh pieces can be cleaned and replated, returning to their original shine.
  

Ideal storage

• Store them in a dry place and separately to avoid scratches.
  
• Metal and zircon jewelry: keep them in small plastic bags.
  
• Pearls: they need to breathe, wrap them in tissue paper or a light cloth.
  

✨ For any doubts or needs, we are always by your side to guide you through the care process and bring your MyOh pieces back to their maximum shine.

For more information, visit the Warranty & Post-Warranty Services section and write to us at hello@myohjewelry.com.

Silver is a material that naturally tends to oxidize and take on a darker tone. Our precious yellow gold and rhodium pieces are extremely durable, so they are unlikely to develop oxidation.

Rose gold jewelry has this color thanks to a small percentage of copper added to the gold alloy. Copper, like silver, tends to oxidize over time and therefore slightly change color.

In any case, if your jewelry oxidizes slightly, simply rub it with a microfiber cloth and it will look like new in no time!

For more information, visit the Warranty & Post-Warranty Services section and write to us at hello@myohjewelry.com.

If you wish to customize your Myoh, contact us at hello@myohjewelry.com. Not all of our products can be customized, but if you want something truly unique, we will do our best to accommodate you!

If you prefer to have support for the care of your jewelry, contact our customer service at hello@myohjewelry.com and we will guide you step by step.

When you have found your Myoh jewelry, select the variant you want on the product page and click "Add to Cart." Repeat this process for all the jewelry you want to purchase. Remember that our products are sold individually (FAQ 11), except for sets.

Click on the cart at the top right and, if everything is as you wish, click “Place Your Order.”

Now you can choose whether to register or continue the purchase as a guest (FAQ 12). Follow the instructions, and after entering the shipping and payment details, you will have completed your order!

Check your inbox; we will have sent a summary email with all the details.

If you do not see the confirmation within 2 hours, check that it is not in the spam folder. If you still do not see the email, contact customer service: hello@myohjewelry.com.

Our jewelry is all sold individually because Myoh believes in creativity and the possibility of expressing it at any moment!

Choose the pieces you like best and combine them as you wish to create your unique set, with a contemporary, asymmetrical, and Mix & Match style.

If you want a symmetrical look, add two identical pieces of jewelry to the cart and you will receive them as a pair.

Check if the earring you want has a right and left version. In this case, you need to add one piece of jewelry for each side to the cart.

No need to. You can make your purchases as a guest.

However, we recommend that you register, why?

• You will have a personal area to view your order history and create a favorites list.
• You will receive information about the latest news from Myoh and the latest trends.
• Registered customers are entitled to exclusive special promotions!

Discover on the Myoh website the collections of earrings, charms, bracelets, and necklaces designed for a unique, asymmetrical, and Mix&Match look.

Follow these steps to create your Myoh earrings.

Step 1. Choose the earring you want

Step 2. Pair it with your favorite charm

Step 3. Repeat the process to create the look, symmetrical or asymmetrical.

Complete your style with the Myoh collection of bracelets, necklaces, and belts.

For us, every piece of jewelry is a gift. That’s why you will receive your Myoh carefully packaged.

Inside the packaging, there are no price tags, while in the shipping box you will find the purchase receipt.

If you want your gift to be sent directly to the recipient, please indicate your request in the notes and, if you wish, also write a message. We will make sure to include a courtesy receipt and add your thoughts to the jewelry.

Have you made a purchase and changed your mind?

- You can make changes to your order by sending an email to customer service at hello@myohjewelry.com. If the order has already been shipped, changes cannot be made.

- You can cancel an order without obligation within two hours of placing it. Send an email to customer service at hello@myohjewelry.com. After two hours, you can still request order cancellation from customer service, but cancellation is not guaranteed if the order has already been processed. We will do everything possible to accommodate your requests and provide you with top-level service.

If your order has not yet been shipped, you can change your shipping address by contacting customer service at: hello@myohjewelry.com.

Once your order has been shipped, we can no longer change your address, and you will need to contact the courier assigned to the shipment directly. If this is the case, we cannot guarantee that the address change will be possible.

Myoh Jewelry will not be responsible for any extra shipping costs related to changing your delivery address, any losses due to this request, or the inability to change the address itself.

We accept the following payment methods:

- Mastercard or Visa cards

- Maestro cards

- Shop Pay

- Apple Pay

- Google Pay

- PayPal

- Klarna - in 3 convenient installments without interest

You can shop securely and choose the payment method you prefer: credit card, debit card, PayPal, or Klarna.

With Klarna, you have the option to split your purchase into 3 convenient installments without interest, or pay immediately or within 30 days.

HOW DOES KLARNA WORK?
It's simple: at checkout, select Pay with Klarna, enter your details, and choose the option you prefer. You can manage your payments independently through the Klarna App, where you will always find reminders, due dates, and notifications.

Learn more: https://www.klarna.com/it/

This way, you can get your MyOh jewelry right away and pay with peace of mind, with no extra costs.

FAST PURCHASES AND SECURE PAYMENTS

You can choose your preferred method at checkout or by clicking the quick purchase buttons you see on the products.

To ensure payment security, we rely on the payment platform of shopify.com.

We use third-party payment processing services to handle all credit/debit card payment transactions. These payment intermediaries comply with PCI standards, which is the most stringent certification level that ensures all cardholder data is stored, processed, and transmitted securely using industry-standard encryption technology.

Once the order is placed, we will send you a confirmation email to track its status. Once shipped, we will send you another email with the shipping tracking as well as the email from the courier itself.

Alternatively, you can track the status of your order from the "order history" section on your account page on the website.

We ship all our jewelry with the main couriers to ensure delivery in the shortest time possible.

The service includes deliveries from Monday to Friday. Any orders placed over the weekend will be handled by the courier on Monday or on the first available working day.

We commit to shipping your jewelry within 7 business days from receiving the order (but usually much sooner!) Our couriers deliver to most of Italy within two business days from the shipping date and within the EU in four business days. For destinations outside the EU, delivery times vary by country. For information, please do not hesitate to contact us!

MyOH is committed to maintaining close contact with the shipping company to ensure delivery times; however, we are not responsible for any delays caused by the courier.

You will receive an email with the tracking code when your order is shipped. You can use this number to track your order on the DHL website. If you log into your account on myohjewelry.com, you will also be able to track your delivery by selecting the shipping code.

Below are our shipping conditions:

- Italy: free standard delivery, express €10
- Eurozone: free standard for orders over €150, otherwise €25.
- Other destinations: free standard for orders over €200, otherwise €40

Any customs fees for non-EU destinations are the responsibility of the customer.

Certainly!

You can return the merchandise for a full refund within 30 days of purchase.

Check our return conditions and how to proceed at this link.

To be eligible for a refund, the product must be intact with its packaging and must not have been worn.

Return shipping is the customer's responsibility except in the following cases:

- The jewelry was damaged during shipping

- The jewelry has a defect

We accept exchanges following the same policies as our returns.

Consider the following requirements:

- The item must have been sold in our online store

- The item must not have been used in any way

- The item must be in its original intact packaging

- The return or exchange request must be made within 30 days of delivery

Your MyOh jewelry is handmade by our Italian master goldsmiths using precious materials and the utmost care. For this reason, every creation is covered by a two-year warranty.

The warranty covers manufacturing and material defects. It does not cover damage caused by impacts, improper use, or contact with
chemical substances.

If your jewelry needs attention, we will be by your side.

The oxidation of gold-plated sterling silver is a natural reaction, as is the gradual fading of the plating over time: authentic signs of the preciousness of the materials and their living nature.

In addition to our 2-year warranty, we offer you dedicated care and maintenance services to restore the shine to your MyOh jewelry, so we can accompany you even longer in your special moments.

• MyOh Spa Service – professional cleaning and renewal to bring the jewelry back to its original shine.
• Repair and replating – to restore brilliance and durability after years of use.
• Personalized assistance – our team is always available to guide you in daily care.

To activate the warranty, just contact us, provide the order number
and a photo of the jewelry.

We will guide you step by step with simple and clear instructions.

If the defect is covered, the jewelry will be repaired or replaced free of charge.

If it is not covered by the warranty, you can access our exclusive services (Spa, repair, or replating) and receive a personalized quote.

Our promise is to accompany you over time, because a MyOh jewelry piece is never a passing detail, but an investment in your style and authenticity.

For any questions or assistance, write to us at:

hello@myohjewelry.com

We will be happy to guide you step by step.

The warranty covers manufacturing and material defects, such as faulty clasps, abnormal settings, or uneven plating.

It does not cover damage caused by: normal wear, impacts, improper use, exposure to perfumes, cosmetics, water, or chemicals.

If your jewelry needs attention, we will be by your side.

The oxidation of gold-plated sterling silver is a natural reaction, as is the gradual fading of the plating over time: authentic signs of the preciousness of the materials and their living nature.

In addition to our 2-year warranty, we offer dedicated care and maintenance services to restore the shine to your MyOh jewelry, so we can accompany you even longer in your special moments.

• MyOh Spa Service – professional cleaning and renewal to bring the jewelry back to its original shine.
• Repair and replating – to restore brilliance and durability after years of use.
• Personalized assistance – our team is always available to guide you in daily care.

Discover MyOh Spa & Repair

To learn more about our care and repair services, write to us at hello@myohjewelry.com including:

• a brief description of the issue
  
• photos and/or videos of the jewelry
  
• (if available) order number or purchase date
  

We will guide you step by step to restore your jewelry to its beauty.

To activate the warranty, simply:

• contact us via email at hello@myohjewelry.com,
  
• provide the order number and a photo of the jewelry.
  

We will guide you step by step. If the defect is covered, the jewelry will be repaired or replaced free of charge. If it is not covered by the warranty, you can take advantage of our exclusive services (Spa, repair, or replating) with a dedicated quote.