Cancellation policy

Purchase Option Cancellation Policy

This policy provides details on how CUSTOMERS may cancel a purchase option made through our website https://myohjewelry.com, in accordance with applicable law and MyOh’s company policies.

1. Right to Cancel

CUSTOMERS have the right to cancel a purchase option before the order has been confirmed and processed by MyOh. This right applies to all purchase options made through our website.

2. Cancellation Procedure

To exercise the right to cancel, the CUSTOMER must contact our customer service team as soon as possible through one of the following channels:

• Email: hello@myohjewelry.com
• Telephone: +39 345 46 40 443

If the CUSTOMER chooses to send an email, the following information must be clearly provided:

• First name and surname
• Order number
• Order date
• Description of the product for which cancellation is requested

Once the cancellation request has been received, our customer service team will confirm the cancellation by email, provided that the order has not yet been confirmed and processed.

3. Cancellation Limits and Conditions

• Cancellation of a purchase option is possible only until the order has been confirmed through the order confirmation email sent by MyOh.
• Once the order has been confirmed and the shipping process has begun, the CUSTOMER must follow the withdrawal procedure described in the General Terms and Conditions of Sale and in the “Right of Withdrawal” section.

4. Refund

If the purchase option is successfully cancelled, MyOh will refund in full any amount charged to the CUSTOMER, using the same payment method selected at the time of purchase. The refund will be made within 14 business days from acceptance of the cancellation request.

5. Changes and Updates

MyOh reserves the right to update this policy at any time. Any changes will be published on this page and, where relevant, CUSTOMERS will be notified by email. CUSTOMERS are advised to check this page periodically for updates.